Question 1

Liability Waiver

Accepted Answer

• Permanent jewelry is a voluntary cosmetic service.
 • JAM Chic Boutique is not responsible for issues related to improper care, sensitivities, or external damage (e.g., snags).
 • By receiving services, you agree to release us from liability related to the application or removal of permanent jewelry.

Question 2

Photography & Social Media

Accepted Answer

• We occasionally take photos/videos for marketing.
 • If you prefer not to be photographed, please let us know before your appointment.

Question 3

Group Bookings & Events

Accepted Answer

• We offer private parties and group bookings with a $25 non-refundable deposit per guest to hold your date. This will be applied toward your group’s total on the day of the event.
 • Deposit is non-refundable but transferable if rescheduled at least 48 hours in advance.
 • Minimum of 4 guests required.
 • Mobile and pop-up events may include additional location-based fees

Question 4

Payment & Refunds

Accepted Answer

• Full payment is due at the time of service.
 • We accept cash, credit/debit cards, and digital payments.
 • All sales are final. No refunds or exchanges once jewelry is welded.
 • Gift cards are non-refundable and never expire.

Question 5

Cancellations & Rescheduling

Accepted Answer

• Cancellations must be made at least 24 hours in advance.

Question 6

Customization & Sizing

Accepted Answer

• Customers must approve their chain selection and sizing before welding.
 • Once welded, sizing adjustments require cutting and re-welding, which may incur a fee.
 • Custom orders or special requests may take extra processing time.

Question 7

Health & Safety

Accepted Answer

• We do not offer welding services for individuals with pacemakers or health conditions that may be affected by the process.
 • Please inform us of any metal allergies or sensitivities before selecting your jewelry.
 • The procedure is quick and painless, but for safety, clients must remain still during welding.

Question 8

Jewelry & Warranty

Accepted Answer

• All welded jewelry sales are final — no refunds or exchanges after welding.
 • We use high-quality sterling silver and gold-filled materials, but normal wear may occur over time.
 • If your jewelry breaks due to a weld issue within 7 days, we will re-weld it at no charge.
 • After 7 days, re-welds or repairs may incur a small fee.
 • If removal is needed (e.g., medical procedures), re-welding is available for a service fee.

Question 9

Age Requirement

Accepted Answer

• Clients must be at least 15 years old for permanent jewelry services.
 • Minors under 18 must be accompanied by a parent or legal guardian.
 • A signed waiver is required for all clients.

Question 10

Appointments

Accepted Answer

• Appointments are required to ensure availability.
 • Please arrive on time. A 10-minute grace period is allowed. After that, your appointment may be canceled or rescheduled based on availability.

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