Question 1

Liability Waiver

Accepted Answer

Permanent jewelry is a voluntary cosmetic service.
JAM Chic Boutique is not responsible for issues related to improper care, sensitivities, or external damage (e.g., snags).
By receiving services, you agree to release us from liability related to the application or removal of permanent jewelry.

Question 2

Photography & Social Media

Accepted Answer

We occasionally take photos/videos for marketing.
If you prefer not to be photographed, please let us know before your appointment.

Question 3

Group Bookings & Events

Accepted Answer

We offer private parties and group bookings with a $25 non-refundable deposit per guest to hold your date. This will be applied toward your group’s total on the day of the event.
Deposit is non-refundable but transferable if rescheduled at least 48 hours in advance.
Minimum of 4 guests required.
Mobile and pop-up events may include additional location-based fees

Question 4

Payment & Refunds

Accepted Answer

Full payment is due at the time of service.
We accept cash, credit/debit cards, and digital payments.
All sales are final. No refunds or exchanges once jewelry is welded.
Gift cards are non-refundable and never expire.

Question 5

Cancellations & Rescheduling

Accepted Answer

Cancellations must be made at least 24 hours in advance.

Question 6

Customization & Sizing

Accepted Answer

Customers must approve their chain selection and sizing before welding.
Once welded, sizing adjustments require cutting and re-welding, which may incur a fee.
Custom orders or special requests may take extra processing time.

Question 7

Health & Safety

Accepted Answer

We do not offer welding services for individuals with pacemakers or health conditions that may be affected by the process.
Please inform us of any metal allergies or sensitivities before selecting your jewelry.
The procedure is quick and painless, but for safety, clients must remain still during welding.

Question 8

Jewelry & Warranty

Accepted Answer

All welded jewelry sales are final — no refunds or exchanges after welding.
We use high-quality sterling silver and gold-filled materials, but normal wear may occur over time.
If your jewelry breaks due to a weld issue within 7 days, we will re-weld it at no charge.
After 7 days, re-welds or repairs may incur a small fee.
If removal is needed (e.g., medical procedures), re-welding is available for a service fee.

Question 9

Age Requirement

Accepted Answer

Clients must be at least 15 years old for permanent jewelry services.
Minors under 18 must be accompanied by a parent or legal guardian.
A signed waiver is required for all clients.

Question 10

Appointments

Accepted Answer

Appointments are required to ensure availability.
Please arrive on time. A 10-minute grace period is allowed. After that, your appointment may be canceled or rescheduled based on availability.

General Policies